Refund Policy

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Our Values

Commitment to excellence

Our values guide everything we do. From the materials we choose to the partnerships we forge, we're dedicated to maintaining the highest standards of quality and ethics.

We believe that true success comes from staying true to our principles while continuously evolving.

1. Eligibility for Returns

We accept returns only under the following conditions:

The product is damaged, defective, or incorrect

The request is raised within [7 days] of delivery

The product is unused, unwashed, and in its original packaging with tags intact
To initiate a return, customers must contact us with order details and supporting images/videos.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Products damaged due to misuse or negligence

Items returned after the return window has expired

Products purchased during sale or clearance (unless defective)

Customized or made-to-order products (if applicable)

3. Return Process

Contact us at [your email] within the return period

Share your order ID and reason for return

Our team will review the request and arrange a pickup or provide return instructions

Once received and inspected, we will notify you of approval or rejection

4. Refund Policy

Approved refunds will be processed within 7–10 business days

Refunds will be credited to the original payment method

Shipping charges (if any) are non-refundable, unless the return is due to our error

5. Exchange Policy

Exchanges are allowed only for size or defective issues (subject to stock availability)

If the requested size or product is unavailable, a refund will be issued instead

6. Cancellation Policy

Orders can be canceled before dispatch only

Once shipped, orders cannot be canceled and must follow the return process

7. Late or Missing Refunds

If you have not received your refund:

Check with your bank or payment provider

Contact us if the amount is not reflected after the processing period